Having the right people in the right roles is critical at all levels within an organization. HAP’s Hourly Assessment measures the key characteristics that are necessary for success in front line roles that require strong customer service and a dependable work ethic. The assessment can be completed in less than 15 minutes and provides instantaneous results to ensure that hiring managers can make quick and informed hiring decisions that power strong team performance. Clients can utilize industry standard benchmarks for Customer Service or Production roles or partner with HAP to create customized, position-specific benchmarks. The assessment measures critical traits related to work style, customer service, and stress management and can be customized to include additional measures: learning agility, integrity and leadership potential.